Our Lifetime Warranty: Your Assurance of Quality
At Mandi & Co, we stand firmly behind the craftsmanship and materials used in every piece we create. We are pleased to offer you an unconditional lifetime warranty, a testament to our commitment to excellence. This means that your cherished jewellery is protected against any defective workmanship or materials throughout its lifetime. In the rare event of any such issue, our dedicated team will assess and, when necessary, replace or repair the item, ensuring your continued satisfaction.
It's important to note that our warranty aligns with the consumer guarantees mandated by the Australian Consumer Law, which cannot be excluded. As our valued customer, you have the right to request a replacement or refund in the case of a major failure of the item. Furthermore, if the product falls short of acceptable quality and this failure does not qualify as a major one, we are more than happy to repair or replace it as well.
However, it's worth mentioning that our warranty does not cover circumstances beyond our control, including loss, theft, or damage resulting from accidents, negligence, fair wear and tear, or acts of nature. To maintain the validity of your warranty, we kindly request that you bring your jewellery in for an annual inspection. If, regrettably, the item goes without inspection for a period of five years or more, or is touched in any way by another Jeweller, the warranty will be considered void.
We are honored to be a part of your jewellery journey and remain committed to ensuring your cherished pieces stand the test of time. Your trust in us is our most valued asset, and we're here to uphold it with unwavering dedication.